nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

I can not go to my cloud confluence page!!

陈俊屹

This is my URL cjyisarcher.atlassian.net

Accepted answers

Rishabh

Hi @陈俊屹 ,

Thanks for your patience.

I have verified the site https://cjyisarcher.atlassian.net internally and can confirm it has been deleted, so you can't access it.

According to the internal logs, the Confluence subscription was deactivated on October 13, 2025, and the instance has now been deleted.

You can refer to the following link for more information related to product deactivation and deletion: https://support.atlassian.com/organization-administration/docs/delete-your-organization/#How-long-will-it-take

Let us know if you have any queries; we are happy to assist.

Regards,
Rishabh
Atlassian Support

All comments

Arkadiusz Wroblewski

Hello @陈俊屹

When was last time you tried Acces your Page ?

30 min ago

Successfully? 😅

Still Broken

@陈俊屹 Can any other users of your site access it? If not, did your org administrator receive emails that your site might be deactivated due to inactivity? The message you receive does not indicate deactivation, but you should contact the admin within your organization to see if they are aware of any issues. You can also see this page for information on reactivating your subscription: https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

If other can access the site, have you tried:

using a different browser
using incognito mode
clearing your browser cache

Trudy P Claspill

Hello @陈俊屹

I have flagged your post to raise it to the attention of Atlassian team members. They should get back to you within 2 business days.

We are a user community here and don't have access to see what is happening with your site.

Was this a subscription you set up? Are you the administrator for the site you named?

When was the last date that you successfully accessed the content of this site?

Are there other users of the site? If so are they experiencing the same thing?

陈俊屹

there is no any code i can select

陈俊屹

Thanks

陈俊屹

My Bill page was broken, just konw

Rishabh

Hi @陈俊屹 ,

Thanks for your patience.

I have verified the site https://cjyisarcher.atlassian.net internally and can confirm it has been deleted, so you can't access it.

According to the internal logs, the Confluence subscription was deactivated on October 13, 2025, and the instance has now been deleted.

Let us know if you have any queries; we are happy to assist.

Regards,
Rishabh
Atlassian Support

陈俊屹

How can I recovery it？

Rishabh

Hi @陈俊屹 ,

I understand your concern. Unfortunately, we can't recover the site, as it has already passed its recovery period. The site is purged from Atlassian's system.

Please refer to the following link for more information related to product deactivation and deletion: https://support.atlassian.com/organization-administration/docs/delete-your-organization/#How-long-will-it-take

Let us know if you have any queries; we are happy to assist.

Regards,
Rishabh
Atlassian Support

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