I need to modify user's full names

Question

There are a few user's who have entered the wrong full names & I cannot update them. No one in our company can. The only message is "Full name is set by your Admin" however I am the Org Admin & I still cannot change it.

How do I change it so that Admins can edit this?

Arkadiusz Wroblewski · Answer

Okay so now first basics:

https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/

I understand you well. The things is. Atlassian part are well documented. Even sometimes too well.

Eoin O_Callaghan · Answer

Ok, Yes I'm new to this whole process.

How do I head into Google Admin Console?

See I'm not 100% someone has connected Atlassian to IDP, there is an error message to verify the domain also not sure if that's a part of it.

Basically we got licensee but no one in Atlassian went through any kind of set-up with our company.

Arkadiusz Wroblewski · Answer

@Eoin O_Callaghan

Putting that aside, you are likely still new to Atlassian administration. IdPs are a basic part of identity administration, so it is worth getting familiar with that concept first.

In your case, IDP refers to your Identity Provider, which is likely Google Workspace. When you see Google listed under your identity settings, it means Google is the "source of truth" for your user data. This is exactly why the Edit details button is missing Atlassian locks those fields to ensure your directory stays perfectly in sync with Google.

To update a name, you'll need to head into your Google Admin Console, find the user, and change it there. Once you save, Google will push that update to Atlassian automatically.

In other way you need to poke somebody who have connected your Atlassian to IdP also likely Domain Administrator.

It's not hard to change settings, but first you must define from where they coming from.