How can we integrate Outlook email or Jira cloud

Srinivas polisetti_rwwpia

Need technical design and implementing steps for Integration Outlook email for Jira cloud

Connor_l49hkb

Hi @Srinivas polisetti

Here's the basics for the official Jira Cloud for Outlook integration:

• It will need to be installed within your Microsoft tenant.
• Then add the integration to Outlook.
  • Whether available for you to add or it's added automatically, depends on how your Microsoft admin installed it within your Microsoft tenant.
• Then you'll need to open the integration in Outlook and login with your Atlassian credentials.
• Note: The security settings of your Atlassian org and Microsoft tenant may require admins of those systems to approve/provide consent to the integration.

There's not much documentation for this integration, it's fairly straight forward to setup, but here's some links that might help.

• https://marketplace.microsoft.com/en-us/product/WA200000056 
• https://marketplace.atlassian.com/apps/1220666/jira-cloud-for-outlook-official 
• https://community.atlassian.com/forums/Jira-articles/Try-Jira-Cloud-for-Outlook-Organize-your-work-without-leaving/ba-p/1081661 
• https://community.atlassian.com/forums/Jira-articles/Important-Update-Changes-to-Jira-Cloud-for-Outlook-Integration/ba-p/3079756 

You can also configure Jira and Jira Service Management to create work items or comments from email sent to your Jira sites. Configuring that is much more involved, but if you're interested in that then I suggest starting your research with these articles:

• https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ 
• https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/