Original Atlassian site unavailable after inactivity – how to recover Jira data?

박승희

My original Atlassian site llow250.atlassian.net became unavailable.
I can log into my Atlassian account, but my Jira project and bug reports are missing.

A new empty site named llow250-1778360331967.atlassian.net appeared instead.

I received an email saying my subscription was deactivated due to inactivity.
I urgently need access to my old Jira issues and projects.

Please help reactivate or restore the original site.

Trudy P Claspill

Hello @박승희 

Welcome to the Atlassian community.

When did you receive the email that your subscription was being deactivated?

Atlassian keeps the data for a limited time after deactivation and then permanently deleted it.

If a new site exists with the same name but no data then your data has likely been permanently deleted.

For an authoritative answer reach out to the Billing, Licensing, Pricing Support team through the following page:

https://www.atlassian.com/company/contact/purchasing-licensing#/