Automation - How do I create a ticket and move it to the top of the backlog?

Question

I'm trying to use Jira Automation to create a ticket on a weekly basis and then move that ticket to the top of the backlog.

I've got it creating the ticket, but this places it at the end of the backlog.

How would I get this newly created ticket to be placed at the top?

This is the flow I have so far:

Alina Chyzh_Grandia Solutions · Answer

Hi, @chris_walton 
Unfortunately, there isn't a native way to rank an issue to the top of the backlog using Jira Automation alone. The automation engine can create issues and transition them, but doesn't include a built-in action to change their rank position on the board.

If you'd like to automate this, our team built Automation Action Bundle for Jira, which adds a "Rank to top" action to the native automation rule builder. You would add this action right after your "Create issue" step, and it will automatically move the newly created ticket to the top of the backlog across all ranked boards. You can find it here.

The action supports Smart Values, so you can reference the newly created issue dynamically, and any errors will show up in your standard Automation Audit Log.

Tomislav Tobijas · Answer

Hey @chris_walton ,

It's doable, but I'd say it's definitely not the most intuitive way to do it.

Bill did write some steps on how you can build something like that here, so I'd recommend checking and trying that out 👀

Cheers,
Tobi