Request to Reactivate Jira Workspace

Question

https://support.atlassian.com/contact

I couldn't proceed with resolving my issue from this address: https://support.atlassian.com/contact

:( (

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Hi, Atlassian Support Team, dev.atlassian.net is being deactivated due to inactivity. I want to urgently request the reactivation of this workspace, as it is still needed for my ongoing work.

I understand that the deactivation was triggered by a period of inactivity, and I take full responsibility for not maintaining regular usage. However, the data and projects stored in this workspace are important to me, and I would greatly appreciate the opportunity to continue using it.

Workspace URL: sakin-dev.atlassian.net

I am ready to take any necessary steps on my end to ensure the workspace remains active going forward.

Thank you very much for your understanding and assistance. I look forward to your prompt response.

Best regards,
Muzaffer

Trudy P Claspill · Answer

Hello @muzaffer keskin

Welcome to the Atlassian community.

When did you receive the notification that the site was deactivated?

Atlassian will hold the data for a short period of time after deactivation. That may be as little as 14 days, and then the data is permanently deleted.

If you want to get an authoritative answer about whether or not your data can be recovered reach out to the Billing, Licensing, Pricing Support team through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Choose "Your Account" and "Reactivate Subscription" to route your request correctly.

Cyrille Martin · Answer

Hi @muzaffer keskin

The domain (sakin-dev.atlassian.net) seems to be available for the creation of a new one. Are you sure it is the correct site URL you used ?

Regards,