Costumers (no licensed users) not being able to acces content tree.

David Burrieza Montserrat

Good morning,

I'm facing an issue.

As a licensed user, I created a content tree.

Our programmers, who are non-licensed users, can access the content tree. However, once inside, they cannot open any of the items listed in the content index.

Interestingly, if I send them the direct link to a page, they are able to access it without any problem.

I hope I explained the issue clearly.

Thank you,

David

Arkadiusz Wroblewski

Hello @David Burrieza Montserrat 

This depends a lot on how those non-licensed users are accessing the Confluence content.

Public link?

Anonymous space access?

JSM knowledge base?

Guest users?

If you are using public links, then this is expected behavior. A public link shares one specific page only.