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Our 2 jira issue collectors do not work anymore

Laurent Sebag

Hi, we have built 2 jira issue collectors (collectorId=592abd95 and cf8935b8)
Since few days, the form is blocked with an error : "Summary is mandatory" even if we set a summary.

Everything is working well last week and we have a log "04/05/2026 08:24:47] Une erreur inconnue s'est produite lors de l'appel du collecteur 'Réclamation Qualité' depuis '217.181.206.253' par Anonyme."

Could you help me to solve that problem ?

Thanks

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J-C

Our collectors (6ddf649b and 0a195acb) also don't work with similar messaging.

"You must specify a summary of the issue"

"[04/05/2026 15:27:08] Unknown error occurred trying to invoke collector '...' from '...' by Anonymous."

Matias_5wo1nt

We are experiencing the same issue. It started a couple of days ago.

[03/05/2026 18:33:37] Unknown error occurred trying to invoke collector ...

The form fails with the error "You must specify a summary of the issue," even though the summary field is populated.

Jason Shawn

Same issue. Our collector stopped working. Its failing on the Summary field which is required but even with something in the box it gets an error.

Stu_d90yzd

Same here. When a summary is provided the collector says it is missing. Also strange is that the Jira server is returning an errorStatus value of "success"

Jose Consador

Same issue, the error returned is "You must specify a summary of the issue." even though "summary" has been sent as part of the payload.

Chris Bitmead

Me too, this started happening in the last few days. No obvious fix or work around available. "You must specify a summary of the issue".

Jason Shawn

Atlassian responded and said the issue has been resolved.

I’m pleased to share that our Engineering team has been able to expedite and successfully deploy a fix for the bug , which was causing the Work Item Collector to fail with a "You must specify a summary of the issue" error.

We tested internally and the issue is resolved.

https://jira.atlassian.com/browse/JRACLOUD-98245

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