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We couldn't connect to that work item

Jeff Greenberg_3sds7c

Today all of my Jira Cloud kanban work spaces have the same issue: any card clicked or entered in a browser, even incognito, results in

We couldn't connect to that work item.

I have tried all the suggestions that the Jira support AI offers (toggling, editing a card - cannot edit them, but can create a new one that then cannot be edited), etc. Because it's Jira Cloud, there is no reindex option. Because it is a free account, they point me here for support.

I'm the only user, have Jira and Jira Admin permissions.

Accepted answers

John Funk

Hey Jeff (and others),

Yep, currently no worky worky - https://status.atlassian.com/

You can follow along at that site.

All comments

Joe van Teylingen

I'm also experiencing this issue when I try to view any Work Item in Jira Service Management.

Screenshot 2026-05-01 194809.png

Lucas Cavalheiro_l7jvuy

Same here and my account is a paid one, I can't get work done and i have a pretty tight deadline that will require me to work this weekend, wth Atlassian?!

Laura Laws

Same here. Also not able to submit support tickets.

John Funk

Hey Jeff (and others),

Yep, currently no worky worky - https://status.atlassian.com/

You can follow along at that site.

Jeff Greenberg_xckjg7

Works today

John Funk

Great! I am not having any problem either.

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