Linking Jira ticket

Question

When a certain type of ticket is created, I want it to automatically link to a ticket in a different project.  An example of this would be if a New Software Request was submitted in the IH project, I want it to automatically link to a specific ticket in the ITE project.

Let me know if more information is needed

Alison

Alison Files · Answer

Thanks Brant, that was very informative.  I will look further into this and let you know if I have any more questions

Appreciate the help !

Alison

Brant Schroeder · Answer

The automation would need to be able to determine what issue it is linking to in the other project.  It might be better for you to provide a use case.

For instance if you have two projects one for service requests and one for the release work you could have the service request when it hits a certain status create an work item in the project and link it to the service request.

Another example would be you could have two projects where you track work.  In one project you create a work item with a unique identifier in the summary xxx-xxxxx.  When you create a work item in the other project you create it with the same xxx-xxxxx in the summary of that work item.  Your automation would look for that same information on both work items and then link them.

You might use something like a fix version, component, etc to make this happen.  Just needs to be something that brings the work items together.  It might link more than one if it is shared across work items.

Alison Files · Answer

Hi Brant,

Thanks for the swift reply - I am not sure what a unique identifier would be - where would I find that?  Can you give me an example of an identifier?  Would it be the ticket number?

Alison