Permission issue after downgrading to Free plan

Question

Last week we downgraded our Premium trial down to the Free plan. When this happened our permissions broke, as well as some other quirkiness. If anyone can provide suggestions on how to fix this I'd be very grateful.

Problem Statement:

* After downgrading from Jira Premium to the Jira Free account one of our org-admin's lost access to a Kanban board.
* The Jira Software project no longer exists. Instead the Kanban board is showing under a "Space".
* We never used Confluence, so we should never have had a space.
* No projects show in Jira Software now.
* We have not been able to add him back to the space so that he can fully administrator that area and create stories\bugs	asks
* The "Add People" button, within the Space settings, is greyed out.

Troubleshooting Steps Taken:

* Validated he has access to the Jira Software app.
* Validated he is a part of the same groups that unaffected users are a part of.
* Remove and re-added him to all groups & applications.
* Invited a new email with the same issue.
* Added the Confluence app, and no spaces show in there.
* Remove the users account entirely and re-invited.

We have reached the end of what AI can troubleshoot for us, and given that we're a free account we're not allowed to submit tickets directly to Atlassian. Does the community have any thoughts?

Trudy P Claspill · Answer

Another alternative to a new project is to upgrade to a trial of the Standard version, use the Add People option to add more people to the project to align with the permissions scheme for the project, then downgrade to Free again.

A third option is to take the permission scheme created/used by the new Company Managed project you created and associate the scheme to the original project to open up permissions on that project.

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Former user · Answer

Creating the new space seems to have resolved our issues. Thanks both of you!

Former user · Answer

@Trudy P Claspill I think you might have explained it. We did have permission sets setup before the downgrade, and now we don't have the ability to update them so that the one person who lost access can be added back. I will give creating a new project a shot and see how that works.