Customer Satisfaction (CSAT) error Hash: EN7ODK

Carlos Schuenck

We are currently unable to generate customer survey reports using the Customer Satisfaction (CSAT) app from Candylio

The issue has been occurring for the past 3 weeks and affects multiple users, including administrators. We have tested with different users, browsers, and machines, and the issue persists.

When attempting to access the report, we receive the following error:
“Something went wrong on our end”

Error details:
Hash: EN7ODK
Trace: 6d3c75a6a07a444e85f0ab1a7c1b2a03

Additionally, the issue occurs before any export action. The report does not load any data at all, so users are unable to even view the results, not just export them.

We have verified that the app is enabled and configured correctly in Jira. We also attempted synchronization from the Maintenance section without success.

Could you please assist us in identifying the root cause and restoring functionality?

Dan Breyen

Hi @Carlos Schuenck have you contacted Candylio?  support@candylio-solutions.atlassian.net

If the issue is with their App, they might need to weigh in.

I took a look for export issues on Atlassian's Jira Site and didn't see any open issues with the Export.

I looped in Atlassian Support to take a look at this, to see if they might be aware of an existing issue with the export.  

Hope that helps