Can't create an Atlassian Ticket

Question

Hi everyone,

I’m currently unable to create tickets. I’m working as an external Mercedes employee, but in the past I was able to create tickets without any issues.

Has there been any recent change or restriction regarding access for external users?

Could someone please assist me with this?

Thanks in advance!

Best regards,
Sinem

Mikael Sandberg · Accepted Answer

Are you trying to create a support ticket with Atlassian or are you trying to create a ticket at work? If the latter then you need to contact your Jira admin or I bet your IT Help Desk would be able to help you. This forum is mainly made up of Atlassian customers and as such we do not have access to other customers instances.

Alexander Stern _ Shern Consulting OÜ · Accepted Answer

Hi Sinem,

This is usually related to permissions rather than a global change.

A few things to check:

* Project permissions
You may no longer have the Create issue permission in the specific project. This can change if roles or permission schemes were updated.

* Your access level
As an external user, your account might have been moved to a different group or role, which limits ticket creation.

* Project type or request channel
If this is a Jira Service Management project, tickets are often created via the customer portal, not directly inside Jira.

* Company or security changes
Sometimes organizations tighten access for external users, especially after audits or policy updates.

I would suggest:

* Try creating a ticket in another project to see if the issue is project-specific

* Check with your internal Jira admin or project owner to confirm your current permissions

* Ask if there were any recent changes to access for external users