Site-admin is not visible

Question

Hello,

I am a first time Atlassian admin, after having used Jira and Confluence for many years as a user in another company. I am currently setting up Jira and Confluence for my current company, and I can't seem to add apps on the marketplace (specifically ScriptRunner for Jira | Atlassian Marketplace).

After digging for information, it seems that I do not have site-admin rights for whatever reason. Aside from myself, no one else is the administrator of my Atlassian site. How can I ensure that my account is the site-admin? I've tried to go to mysite.atlassian.net/wiki/admin/permissions/global?tab=internal and the user group site-admin is not there either.

Rionald Chancellor · Answer

@Aaron Pavez _ServiceRocket_ seems like I will need to raise a ticket with Atlassian for this. Thanks for the help, now I know that site-admin is no longer a thing.

Aaron Pavez _ServiceRocket_ · Answer

Hi!

That error might be due:

1. You already had a free trial of the app.

2. If the trial ended, you deleted the app, you try to install it again, you will get that error.

3. Can you try installing any other app? You mention this happens with all apps? Are you installing directly from the marketplace? or from your instance apps section?

4. Open a ticket with Atlassian. They can check the logs and see why the app cannot be installed.

Regards

Rionald Chancellor · Answer

Hi @Aaron Pavez _ServiceRocket_ ,

thanks for pointing it out. I am definitely assigned as org admin. For whatever reason, I cannot add Scriptrunner and any other apps from the Atlassian marketplace. I keep getting this error whenever I try to add any app:

Previous forum conversations and support pages keep pointing that only site-admin can do this, so this is quite confusing.