I am writing on behalf of a user who is experiencing massive and persistent issues while using our JSM Cloud instance. The errors appear to be exclusively affecting this single user. Neither I (as a Site Administrator) nor other colleagues can reproduce these problems.
Affected User has all User and Agent rights!
Summary of Observed Errors:
The user is severely limited in their work as various core Jira functions are failing. Based on screenshots, we have identified the following issues:
- Workflow Errors: When viewing issues, the workflow statuses and transitions fail to load (Error message: "Workflow could not be found").
- Dashboard & Gadget Errors: Dashboards either do not display at all ("Something went wrong") or the gadgets on them cannot load their configured filters.
- Issue Action Errors: The user is unable to transition issues to another status (e.g., "Done") and cannot add comments (error messages suggest connection or permission problems).
Troubleshooting Already Performed:
- As a Site Administrator, I have verified the user's permissions and project roles. They are configured correctly and are identical to those of other users who are not experiencing issues.
- Crucially, I have already tried deleting the user's account entirely and then re-creating it. The issues reappeared immediately after the user logged into the new account.
- The configuration of the affected workflows and filters has been checked and appears to be correct.
- He is using Firefox and has already tried clearing his cache and cookies without success.
Given the variety of errors and the fact that only one user is affected, we suspect a specific problem with the user account on the Atlassian platform.
Thank you for your support!
