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My site was deleted

Subject: Request to restore deleted Confluence site

Hi, My Confluence site (seh6036.atlassian.net) was deactivated and appears to have been deleted. I received a deactivation warning email on February 25, 2026. I would like to request restoration of the site and all associated content. Please advise if recovery is possible.

Account email: seh6036@gmail.com

Current status

My account ended up getting deleted, and I was told it can’t be recovered.

Don’t ever forget how important backups are.

Accepted answers

My account ended up getting deleted, and I was told it can’t be recovered.

Don’t ever forget how important backups are.

All comments

Trudy P Claspill

Hello @신은화

Welcome to the Atlassian community.

You need to reach out directly to the Atlassian Billing, Licensing, Pricing Support team. You can do that through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Tomislav Tobijas

Hi @신은화 ,

In addition to reaching out to the billing support team, it’s also worth checking the data retention policy: Track storage and move data across apps / What happens to Free plan apps if they're inactive for too long?

This explains how long data is kept after deactivation and whether recovery is still possible, depending on the timing.

Cheers,
Tobi

My account ended up getting deleted, and I was told it can’t be recovered.

Don’t ever forget how important backups are.

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