JSM Premium and the newest Assets Practices?

Question

Hello Community :) I just start to learn the Assets Functions in our Service Collection Premium. I see a lot different tutorials, because there were some major changes recently. I want to set up some Demo Assets: Customers Organization (Domain) - Customer Contact: Name, Email Adress - Customer Device (Laptop). Everything as Assets Scheme. Now Rovo told me, i can connect this scheme to my JSM Project: Sure! Here's the previous explanation in English: How Assets Customer Mapping Works 1. Email-Based Customer Matching * Create an Email attribute on the Object Type "Contact" (or "Ansprechpartner") * In your JSM project go to Project Settings → Assets → Customer Mapping and configure: * Object Type: Contact * Match field: Email * Match against: Reporter email of the ticket * Result: When max.mueller@customer.de creates a ticket, JSM automatically finds the contact "Max Müller" and links the full chain — Organisation, Location, Hardware etc. 2. Domain-Based Organisation Matching (Fallback) * Add a Domain attribute to the Object Type "Organisation" (e.g. customer.de) * If someone new with @Customer.de submits a ticket and doesn't exist as a contact yet, JSM can still match them to the correct organisation based on the email domain I absolutly don´t find the Assets Settings in my JSM Project. I activated all functions, premium Functions. Can someone lead me to the newest Tutorial or help page? i want to manage a little Basic, that we can match the Customers Domain, Email adress etc. coming from the assets to the Service Project issues. And it´s very important that we can "link" one Scheme to one JSM Space. We need to provide IT Service for a Enterprise customer, which Assets needs to be seprated from the others :) Thanks a lot :) Patrick

QMSpot _ Patrick Gehlich · Answer

I read through.
That´s far from easy administrating Assets in JSM like advertised from Jira.
Sorry to tell this.

Does someone know a Marketplace App, which does all this Custom fields and Automations for us? We are a very small team and dont have time to jump into this world.

We really just need some Basics like:
Organization, Employee, Laptop etc.
This needs to be shown in the Issue later.

Also, when the Reporter is not an asset yet, a automation needs to create the reporter as asset in the correct Scheme for the matched Organization.

My brain is really exploding, sorry :D

And Thank you and good night :)

Mikael Sandberg · Answer

The way you link a JSM project to your assets is that you create a new custom field using the Assets object field, then you configure that field to display objects in Assets. This getting started tutorial shows how to do this.