Why can't a Site admin provide view access to a space/ board?

Question

I am a site admin, and cannot grant view access to new devs. I have tried going to multiple settings pages and added the devs, but to no avail. They cannot see their Jira board.

I can see the new devs added to the board with work items, but they cannot view this space

Mikael Sandberg · Answer

If you go into Space settings > Access > Space permissions there is a permission helper that will tell you what permissions a user is missing, pick one of the permissions under Issue Permissions, Edit Issues is a good one to start with.

Aubrey Wade · Answer

@Usman Gani Shams , have you checked that the space doesn't have any security or permissions issues on it? That it is "Locked down to outside users"?

You may want to make sure it's not set to only allow certain users who are in specific groups? for example - if you have an incident or security team, you may lock a board / space down to only allow users who are in the security group access to that space / board.

Food for thought?

I'm also a site admin but even I am not able to see all the board (I can see the spaces) but because I am not in the security team, the other site admin can, but I can't see their tickets, on purpose. :)

Usman Gani Shams · Answer

They have Jira license. I was able to provide them. But Project access is blurry at the moment. Seems to have been replaced by "Spaces" which isn't clear and I have tried going through to user management at all levels- Org, Site, Space, Board, etc. They still can't see it