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Certain users are unable to select Team field

vanessa.chiang

Hi all,

We are using the Team field to allocate work to other teams. However, users cannot select a team. It shows 'No options'.

This user has been added to a Team group, group attached to the Team, is a Space Admin, is permitted on the Plan, etc. but cannot select the Team.

Any suggestions on where this bit of config lives?

Team - No Options.png

Accepted answers

Trudy P Claspill

Hello @vanessa_chiang

Welcome to the Atlassian community.

What happens when the user starts typing in the name of the Team?

Has the user tried any of the following?

clear their browser cache then retry
use a private browser window
use a different browser application

All comments

Trudy P Claspill

Hello @vanessa_chiang

Welcome to the Atlassian community.

What happens when the user starts typing in the name of the Team?

Has the user tried any of the following?

clear their browser cache then retry
use a private browser window
use a different browser application

vanessa.chiang

Hi Trudy,

What happens when the user starts typing in the name of the Team? Nothing comes up. Usually, it will be a drop-down box.

Has the user tried any of the following? Yes

clear their browser cache then retry
use a private browser window
use a different browser application

Trudy P Claspill

Thank you for that additional information.

I have not yet experimented with a Team connected to a group. You are talking about synchronizing the membership of a Team with a User Group as described in this document, correct?

https://support.atlassian.com/platform-experiences/docs/create-a-managed-team-from-a-connected-group/

I'll see if I can recreate this within my environment.

When I asked Gemini what could be the cause it suggested the following:

- ensure that the user has the Browse User and Groups global permission

- Confirm that the team is shared with the site or linked to the project in which you are trying to edit the field.

vanessa.chiang

Trudy, you are the best! This worked! Thank you (and to Gemini). Rovo missed it!

It was adding users/group to the 'Browse User and Groups' global permission that fixed it.

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