Priority Image intermitten display

Question

We have a team managed project and for the about the last month the images displayed for the Priority field intermittently display.  You can refresh the browser window and they display properly but after you work on a few tickets, then start to slowly change. I am not sure where these are set and have no idea how to track down the actual problem.  Is anyone else having the same issue?

Sharon Park · Answer

Thank you.  I will see if I can get someone to help me with the HAR file.

What I mean by "happen slowly over time" is that I can refresh the page and all the images are displayed properly but if click on a ticket and it opens in the side panel then as I repeat this for various tickets doing my work, then the image on tickets in the view starts to be lost slowly one by one. It will not happen to all of them - but as I work with more tickets more and more of them go away.

Andy Rusnak · Answer

Hi @Sharon Park ,

I hope you are doing well!

This type of problem is usually related to network problems pulling the images down.  It can happen across any of the hops.  These images are typically stored on a CDN (which is closer the users so it tends to load faster than the typical server).  The fact after a refresh indicates the issue is somewhere with the network call I would suspect.  But it is difficult to tell where it might be problematic.

You would likely want to capture a HAR file when the issue happens, from there you will be able to see what calls are made that are failing for these images and to where.  It might also help with how the calls are failing (if there is a really long load time or something).  This is likely the first step in trying to track this down.

You also noted it starts to happen slowly over time, what does that mean?  For example, does that mean that one icon won't load properly and then the next time you load the interface 2 icons aren't loading?

Our support team might be able to help engage in more direct troubleshooting to seek out what might be occurring if you wanted to open a Support Issue with us.

Best, 
Andy
Atlassian Support