Spaces have disappeared.

md_h7xdj5

All the spaces that were created under my account have disappeared. It might be related to a payment issue, but I have always been on the free plan and never upgraded.

 

I wanted to ask if there is any way to restore access to my spaces. Also, I would like to understand what might have caused this and what I should change in the settings to prevent this from happening again

Trudy P Claspill

Hello @md 

Welcome to the Atlassian community.

When was the last time you accessed the data in your Spaces? Atlassian has a policy of deactivating Free subscriptions that are left inactive for an extended period of time.

 Did you try clicking the Reactivate button?

 For an authoritative answer about why your subscription was deactivated you need to contact the Atlassian Billing Support team through the following page.

https://www.atlassian.com/company/contact/purchasing-licensing#/

Here we are a user community and don't have access to your account or subscription.