Can’t reuse deleted project key AD on Jira Cloud free site

Michel

Hi all,

I’m site admin on a Jira Cloud Free site:

• Site: michelanalytics.atlassian.net

• Old project key: AD

I previously had a project (Space) with key AD. I deleted it and also removed it from the Trash.

Now I cannot create a new project with the same key AD – Jira says the key is not available / already in use.

Current behavior:

• JQL

  project = AD

  returns:

  The value 'AD' does not exist for the field 'project'.

• Opening <a href="https://michelanalytics.atlassian.net/browse/AD-1" rel="noopener nofollow noreferrer" target="_blank">https://michelanalytics.atlassian.net/browse/AD-1</a> shows:

  “We can't show this project”.

• In Projects, Trash, and any archived projects, there is no project with key AD.

• I am site admin, so I should see everything.

It looks like the original project is gone from the UI, but the key AD is still reserved internally, so I can’t reuse it.

Because this is a Free plan, I can’t open an official Atlassian support ticket and get redirected to the Community.

Questions:

• Has anyone seen this before (deleted + removed from Trash, but key still blocked)?

• Is there any way on a Free plan to free the key AD, or do I have to:

  • use a different key (e.g. AD2), or

  • temporarily upgrade to Standard to ask Atlassian to free AD?

Thanks!

Trudy P Claspill

Hello @Michel 

Welcome to the Atlassian community.

How long after removing the project from the trash did you try to reuse the key?

If it was a short period of time you may want to wait and retry an hour or two later, giving time for reindexing to complete.