Help with automation rule field change

Question

I now created two automation rules as a workarround "When field value changed". But the automation rules are also triggered when an issue is created. I don't want that. But what I really want is:

When Work item is update

Condition: status is not "closed"

IF customfield_10644 has changed

THEN Send web request

ELSE IF customfield_A had changed

THEN Send Web request 2

ELSE

Bill Sheboy · Answer

Hi @Bianca de Weerd

For a question like this, context is important for the community to help.  Please post the following:

* an image of your complete automation rule in a single image for continuity
* images of any relevant actions / conditions / branches
* an image of the audit log details showing the rule execution
* explain what is not working as expected and why you believe that to be the case

Until we see those...

As described by @Dirk Ronsmans you may use the Field Value Changed trigger and select both the specific field(s) and operation which may trigger the rule.

Thus, you could create separate rules for each field (and the subsequent actions needed), your you could use the changelog smart value to determine which specific field changed.  Or, if the only thing which changes is the message used in your Send Web Request action, a Lookup Table could be used to supply that without rule conditions.

Kind regards,
Bill

Dirk Ronsmans · Answer

Hi @Bianca de Weerd ,

On the field value changed trigger you can select what work item operations it will trigger for.

If you only choose "edit work item" (and perhaps "transition work item") here this should block execution on the create action.