Issue Updating Payment Method

송하진

Hello,

My previous card has expired, and I am trying to update it with a new card. However, I’m receiving a message that the new card cannot be used.

Could you please check this issue? The new card is valid and should not have any problems.

Thank you.

Trudy P Claspill

Hello @송하진 

Welcome to the Atlassian community.

As a user community we can't help you directly with this issue.

Check this page for the accepted cards for payment.

https://www.atlassian.com/licensing/purchase-licensing/howtopay

If you aren't using one of those you will need to change to using one of these.

If you are using one of those then you will need to work with Atlassian Billing Support to address the issue. You can contact them through this page.

https://www.atlassian.com/company/contact/purchasing-licensing#/