I have to double-click everything for it to work. Do you know if there's a problem with my account?

Question

My platform is extremely slow. Every time I open a new ticket or space, it doesn't load the first time. It seems to me that the front end is out of sync because if I click a second time, it loads normally.

It’s impossible to work like this; I have to click twice on everything to open it.

I’ve already cleared my browser cache, uninstalled the browser, and even tested it on another computer, but it seems like only my account is having this issue. Everyone else on my team can use the same workspace normally.

Can anyone help me? Did I set something up incorrectly?

Thanks in advance for your help!

Denise Lydia Ellis · Answer

I've had similar issues in the past, different cause each time so thought I'd share for you testing.

- browser version outdated. Fix was to update to compatible browser and version

- browser extension was the cause. Fix was uninstall grammerly chrome extention and relied on my desktop app instead going forward.

- installed marketplace app had a bug that caused this (all users were impacted, so probably not relevant for your scenario). Fix was to disabled app until they updated the fix, then we enabled again.

Arkadiusz Wroblewski · Answer

Hello @Gabriel Damazio

this really does not sound like a Jira permission issue.

If it happens on different computers but only with your account, I would look more at the browser/session side than at the project setup. A permission problem would usually fail every time, not only on the first click.

At this point, the best next test would be a clean private/incognito window with extensions disabled, and if possible one try from another network as well.

If it still behaves the same there, your admin should capture a HAR file and browser console log while reproducing it and then raise that with Atlassian. That would help confirm whether this is something in your session path rather than a Jira configuration problem.

Andrew Phillips_qj0d23 · Answer

Since it happens on multiple devices but only your account, it’s likely account/session-related, not your browser.

On Jira this is usually caused by:

Corrupted user session/state
Role/permission sync issue
Feature flag affecting only your user
Try:
Full logout/login (all sessions)
Incognito mode test
Ask admin to reset/re-sync your user permissions

Most likely fix: account session reset by admin, not a client-side issue