nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

reactivate acount

Kunal Sangani

I am unable to reactivate my Jira account.

I have a free Jira account and my account has been deactivated. Can I recover the account & my data?

Accepted answers

All comments

Marc -Devoteam-

Hi @Kunal Sangani

Welcome to the community.

You will need to reach out to Atlassian Support for this.

Use this link: https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Kunal Sangani

Thanks Marc, have done that & am awaiting resonse.

M Chandra Shekar

Hey, You can reactivate your Jira site by visiting https://admin.atlassian.com/billing.

If you don’t see the reactivate option, you can raise a support ticket with Atlassian.

John Funk

Hi Kunal - I will flag this to see if someone from Atlassian can come help you here.

Samuil Enchev

Hi @Kunal Sangani

Thanks for reaching out. I’ve looked into this for you, and I’m afraid I have some tough news to share.

Your site is already in a deleted status. In accordance with our data retention policy for Inactivity on Free cloud apps, we are unable to reactivate the site or recover the data.

While we can't restore the previous instance, we’d love to help you get back up and running! You can start a fresh Cloud site anytime via this link: Start a new Atlassian Cloud site