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Not able to add "customer experience"

Kees B_

when I try to ADD a new Customer Service Management space, as promoted by Jira, I am able to create a new space while following the template. The second step: add a customer experience I get "We could not create your customer experience. Please try again."

Schermafbeelding 2026-04-16 om 21.14.57.jpg

Schermafbeelding 2026-04-16 om 21.16.40.jpg

I already have another running Customer Service space but want to shift to the new version, as promoted.

Accepted answers

Leisha Major

From Support give yourself app access to CSM,

please follow steps below: Go to admin atlassian com

Expand Directory > Users Search and select your profile.

Click on Grant access Next to CSM from the drop down for Roles give yourself User and User access admin roles.

Click on Grant access.

All comments

Andrea Robbins

You can have multiple CSM customer experiences, but I don't think they can have the same name. You might have to add V2 to the end of it. I don't believe this is permissions related as you were able to create the first one. Also could just be a glitch you never know