Jira Forms in Slack

Question

I don't understand the point of having the ability to include a Jira form in Slack if the only part of the form it's showing is the Summary and maybe the description?

Why can't I show my complete form in Slack, or am I missing something? If my users don't complete the entire form, we don't acknowledge their request.

Olha Yevdokymova_SaaSJet · Answer

Hi @Jim Gilliam

Jira's native form-in-Slack integration currently only surfaces the Summary (and sometimes Description) — it doesn't render the full form inline in Slack. It is more like issue creation sceen inside Slack

One approach worth exploring: Smart Forms for Jira (developed by my team at SaaSJet). Rather than embedding inside Slack directly, the workflow looks like this:

* You create a form with all the fields your team needs — conditional logic, dropdowns, attachments, whatever the request type requires.
* You generate a public share link from the form settings (no Jira login required for submitters).
* You drop that link into Slack — as a channel message, a Slack workflow, or a bot message.
* Your user clicks it, fills out the complete form and submits.
* A structured Jira work item is created automatically, with all fields mapped.

The form can require all fields before submission, so nothing gets through incomplete. You can also set up email notifications so your team is alerted the moment a full response comes in

Jim Gilliam · Answer

Hi Ignacio. Sure. Here are the steps I take with Atlassian Assist.

I have an intake form built in Jira and assigned to the Task request type.

I simply want my users in Slack (all of them have access to the form in Jira) to see and use the same form they would use if they were in Jira or in our Jira Help Portal.

Perhaps I'm not using the correct tool. Should I not use Atlassian Assist?

Ignacio Vera · Answer

Hi @jim

Could you please share a screenshot or something helpful so we can help you? Also, you may want to give some more context. Are you using slack workflow builder, an integration or what?