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Note able to access the Confluence page with customer registered email ID

Devendra Dwivedi

Hello team,

I am not able to access the customer confluence page (mercedez benz) with registerred email id " ***********@*****.com". I am getting error "email not recognised" while accessing Altassian account in the customer server.

email not recognised.png

Obseravtion: When I am trying to login the confluence page in customer server with the registerred email "***********@*****.com"". some how this is getting overwriten as "*****@*****.com" (Here ******** is the Bosch user Id).

Steps tried - (Issue still available)

1) Tried disabling the SSO in browser

2) Tried with different browsers i.e. Google Chrome, Mozilla FIrefox, Edge

3) Tried in incognito mode

Access issue with URL: https://mercedes-benz.atlassian.net/wiki/spaces/CEIC

Accepted answers

All comments

Evie Z.

@Devendra Dwivedi The Atlassian Community is open to the public, all emails have been removed for privacy.

Content posted here can appear in search engines. Please take care not to post sensitive or personally identifiable information or any other internal company information that you would not want to share publicly.

Trudy P Claspill

Hello @Devendra Dwivedi

Welcome to the Atlassian community.

As a user community we don't have access to your login account nor the system to which you are trying to connect.

Have you ever been successful in trying to access that Confluence instance with the specified email?

Is the Confluence instance owned/administered by your employer?

Are you trying to use an email address/login that was provided to your by your employer?

Have you tried contacting the administrators/support team specifically for that Confluence instance?

Devendra Dwivedi

Have you ever been successful in trying to access that Confluence instance with the specified email?

Ans: Yes i was able to access the confluence on swf server, issue is only on MCP server

Is the Confluence instance owned/administered by your employer?

Ans: yes its owned by employer

Are you trying to use an email address/login that was provided to your by your employer?

Ans: Yes i am trying to use the email address which was provided by employer

Have you tried contacting the administrators/support team specifically for that Confluence instance?

Ans: i have contacted the IT team and they suggested to contact the atlassian support

Devendra Dwivedi

Noted

Trudy P Claspill

Thank you for that information.

Have you tried any of the following?

Clearing your browser cache and then try to access the page
Use a private browser window to login and access the page
Use a different browser app to login and access the page

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