Do you publish a roadmap showing when you will sunset products so we can avoid them?

Question

Given I've just started migrating users to our new solution on JSM and Compass (because you forced us off OpsGenie) and I've just started to load users the SAME DAY you announced you're dropping Compass - it would be great if you could maybe warn people about this kind of thing ahead of time?

Had I known you were dropping compass, I would simply not have implemented it.  I would have gone with another solution instead.

P.S. Nobody cares about badges.  Your customers care about all the missing basic functionality you break every time you do this, the cost to our bottom line from having to do constant migrations, and the complete lack of ability to plan when you keep randomly kicking us off your products that we're using in Production.

We're here to deliver value to OUR customers, not yours.

Mark Hankins_knp6a6 · Answer

Yes.  It shows up after the decision is made (which is too late when you've already adopted it).

Mark Hankins_knp6a6 · Answer

This is my point, we find out after we've migrated off OpsGenie and into JSM and now I find out we would have to do (yet another) migration.

This isn't sustainable to keep doing as a business, so people will likely look to move to another solution that's more reliable/stable (you haven't even finished implementing your OpsGenie functionality into JSM yet, I have many, many defects open with you on that still).

We also don't have a clue what's in your new solution, whether we need all the features, or what the cost is by comparison to Compass (but I can assume since it has "AI" in the strapline it's more expensive?)

That's regardless of whether we actually want that functionality you're imposing by bundling it together.

Might I suggest Atlassian start listening to customers while they still have some, instead of pushing solutions based on your bottom-line?

Arkadiusz Wroblewski · Answer

Hello @Mark Hankins

Not really, at least not in one place. Answer from @Ajay  _view26_  is little too... Optimistic?

Atlassian does publish a public Cloud Roadmap, but that is mainly for upcoming features and delivery plans.

For sunsets / phase-outs, the information usually shows up in separate product announcements or migration pages instead of one central “retirement roadmap.” For example, Opsgenie has its own migration page with an end-of-support date of April 5, 2027, and Compass is being phased out separately in favor of DX Fabric.