Hi Experts, I need your help in fixing an automation rule. I have created an automation rule in Confluence. The purpose of this rule is to create a Jira issue whenever changes are made to a Confluence page. In my automation: The trigger is "Page Edited" The second action is "Rovo Agent", which is supposed to identify the changes made in the Confluence page and return only those changes The third action is "Create Jira Issue" However, the rule gets stuck at the "Rovo Agent" action. It keeps showing Waiting, and eventually, the rule aborts. I’m not sure how to fix this. The agent works fine when accessed via the "Ask Rovo" option, but within the automation rule, it remains stuck in the waiting state. Could you please suggest how to fix this issue?

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When Using Rovo Agent Confluence Automation to find the new changes in a page Automation failing

Vikrant Yadav

Hi Experts,

I need your help in fixing an automation rule.

I have created an automation rule in Confluence. The purpose of this rule is to create a Jira issue whenever changes are made to a Confluence page.

In my automation:

The trigger is "Page Edited"
The second action is "Rovo Agent", which is supposed to identify the changes made in the Confluence page and return only those changes
The third action is "Create Jira Issue"

However, the rule gets stuck at the "Rovo Agent" action. It keeps showing Waiting, and eventually, the rule aborts.

I’m not sure how to fix this. The agent works fine when accessed via the "Ask Rovo" option, but within the automation rule, it remains stuck in the waiting state.

Could you please suggest how to fix this issue?

Accepted answers

Staffan Redelius

It is a good idea to log the value of the {{agentResponse}} as suggested by @Marc -Devoteam- You can do this by adding a log-step in the workflow

Skärmbild 2026-04-14 122230.png

Sometimes it helps to be explicit on what you want added to the {{agentResponse}} i.e. "compare the current page with the previous version and add the changes to {{agentResponse}} "

Have you been explicit on what the agent should do with the {{agent.Response}} Should it add it be added to the description of the Jira work itemt or only add a link to the page?

Have you added the skill "Create work item" to the agent?

Please update with your findings to help others get better use of Rovo.

Best regards,
/Staffan

All comments

Marc -Devoteam-

Hi @Vikrant Yadav

This probably relates to the description or behaviour of the agent.

As based on this it's waiting for a response, what is the agent response if you log this in a log action in the rule, use smart value {{agentReponse}}

Based on the agent response the action to create a Jira issue should be activated.

https://support.atlassian.com/rovo/docs/agents-in-automations/

Vikrant Yadav

Hi @Marc -Devoteam-

Agent is working when asking the agent from "Ask Rovo" section.

But in Automation rule, it's keep on showing wating and after sometime rule "Aborted", rule stuck at "use Agent" action.

Screenshot 2026-04-14 at 3.43.11 PM.png Screenshot 2026-04-14 at 3.42.57 PM.png Screenshot 2026-04-14 at 3.41.48 PM.png

Marc -Devoteam-

Hi @Vikrant Yadav

On using an agent in an automation rule the agents need to provide a response.

So the agent response is base for further actions in the rule.

I currently don't have any examples at hand, as I'm working on a closed company based machine.

Staffan Redelius

It is a good idea to log the value of the {{agentResponse}} as suggested by @Marc -Devoteam- You can do this by adding a log-step in the workflow

Skärmbild 2026-04-14 122230.png

Sometimes it helps to be explicit on what you want added to the {{agentResponse}} i.e. "compare the current page with the previous version and add the changes to {{agentResponse}} "

Have you been explicit on what the agent should do with the {{agent.Response}} Should it add it be added to the description of the Jira work itemt or only add a link to the page?

Have you added the skill "Create work item" to the agent?

Please update with your findings to help others get better use of Rovo.

Best regards,
/Staffan

Vikrant Yadav

Hi @Marc -Devoteam- Automation blocked when reaching at Agent action.

It stuck at "Waiting".

Vikrant Yadav

Hi @Staffan Redelius

As you can see in the screenshots below, I have already added {{agentResponse}} in the log action.

However, the agent is not triggering. The automation stops at the agent action and shows the status as "Waiting", and after some time, it gets "Aborted."