Giving someone permissions to create work items in bulk

Question

I have spent more than an hour navigating JIRA's horrible permissions system trying to give a user permissions to create work items in bulk. None of the documentation I have read have helped me do this. I even gave Administrator permissions to this user and nothing. I gave the user global permissions to create items in bulk and nothing. JIRA now has this very confusing thing of space vs project: I can't get my head around it and that has made near to impossible to find project permissions anymore. I read that I need to give this user some "Creator" permissions in the space... but I cannot find that role anywhere (or figure out how to create it). FYI, I have Site Administrative permissions so I should have the ability to do all this.

Not to mention that it is now impossible to get a real person to provide support...

Marc -Devoteam- · Answer

Hi @Eduardo Fuenmayor

Users need to be in a group that has the Global Permission "Make bulk changes"

CSV import then can be done via the System settings as described by @Andy Rusnak , but only if you are in an admin role.

Normal users in a group that has the global permission "Make bulk changes" can do this on space level as well.

If they can create issue in a space, via the List option in the space, using the 3 dot option they can import issues via CSVas well.

Arkadiusz Wroblewski · Answer

Hello @Eduardo Fuenmayor

Ye this Settings are often Hidden

@Andy Rusnak  Meh, it is not always that obvious. Some settings have landed in really weird places in the UI lately, and finding something in Administration can sometimes be a real pain.

Eduardo Fuenmayor · Answer

Thanks for the answer. I was trying to find how to import work items with a CSV for bulk creation. I ended finding that option in the least obviously place after smashing the AI bot, who kept suggesting a solution that was not available for me (something like set up Product Discovery or something like that). We'll see the option I found works, but man, it took me basically more than an hour to find.