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Appfire Dashboard Hub User Datasource

Christopher Gordon

We have a user who left that had a number of dashboards using a datasource that they did not provide access to anyone else, including an admin group. Going forward we have other datasources with an admin group with Edit access, but is there any way to adjust the datasource of the person who left? Or are we out of luck and not way to correct the one datasource.

Accepted answers

quentin.leroy

Hello @Christopher Gordon

Quentin from Appfire, I will do my best to answer your questions.

Today, there is no way to change the datasource owner of someone who has left the company, in the case where they use a private API key. However, if the datasource is related to this Jira instance, anyone with Dashboard editor rights will be able to update the datasource.

If you have any follow-up questions or need help specific to your instance, do not hesitate to reach out to our support team as @Tomislav Tobijas mentioned. They are very competent and will be able to help you out quickly.

Thanks for reaching out on Atlassian Community!

Sincerely,

Quentin

All comments

Tomislav Tobijas

Hey @Christopher Gordon ,

Have you tried reaching out to Appfire directly? You should be able to see a list of support channels here. 👈

Their team can definitelly answer this and, potentially, make some changes directly in their database (probably as a last resort).

I think I've only tested this app once, so I can't say much if this is possible or not. 👀

Cheers,
Tobi

Marc -Devoteam-

Hi @Christopher Gordon

Please reach out to Appfire support in this case.

Here on the community we are user like you and we don't have access to instance or apps instances, so there is no option for us to changes permissions

quentin.leroy

Hello @Christopher Gordon

Quentin from Appfire, I will do my best to answer your questions.

Thanks for reaching out on Atlassian Community!

Sincerely,

Quentin

Christopher Gordon

Thank you Quentin, the plan was to submit a support ticket regarding everyone else saying to create a ticket if I needed to. But I didn't have time to go through the account creation process for the support portal and also wanted to see if a community post would help provide some evidence/documentation for anyone else with a unique situation like this in the future. Since I could not find one and I wasn't quite sure if that was an easy solution such as adding other admin on the datasource with edit rights.

Additional information is when we did attempt to update the datasource, all the dashboard details and build disappears and would require it to be rebuilt. And since we do not know exactly how they were built or pointed to, we were hoping it would be possible to add an admin to the datasource to prevent full rebuilds on the dashboards.

Regarding that part I will be submitting a ticket for assistance on.

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