Credit card Payment Details Update issue

Question

I need to update my credit card payment details, but I'm unable to do it.

Prachi Bolar · Answer

Hello @Roberta Teixeira de Melo

Welcome to community :)

I have raised a ticket with the concerned team and you should have got the email for the same.

The team will further check and let you know and you can also comment on the ticket

Thank You,

Prachi

Shalini Pradhan · Answer

Hello @Roberta Teixeira de Melo ,

Good day! Welcome to Atlassian Community :)

You can contact our billing team here: https://www.atlassian.com/company/contact/purchasing-licensing#/ they will assist you

* Access the URL above and login
* For How can we help you? , select Payments
Choose a topic: Payment and credit card issues
Provide your cloud URL

Thanks

Trudy P Claspill · Answer

Hello @Roberta Teixeira de Melo

What happens when you try to update the payment details?

Are you following the guidance provided here?

https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/#Edit-a-saved-payment-method

If you encounter an error updating the information you can reach out to the Billing, Licensing, Pricing Support team through this site:

https://www.atlassian.com/company/contact/purchasing-licensing#/