nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

"Edit request type" failed to retrieve selections

Karsten Gutjahr

Hi everybody,

I am building an automation at a customer's system so that the request type is changed under certain conditions. Unfortunately I cannot select the request type to change to, because no request types are available.

It says: "Failed to retrieve selections, please refresh the page and try again."

Refreshing didn't help. I also checked, if the request type is on the create and edit screens of the work items. :-(

Best wishes

Karsten

Edit: Screenshot

Bildschirmfoto 2026-04-09 um 18.36.08.png

Accepted answers

Trudy P Claspill

Hello @Karsten Gutjahr

Welcome to the Atlassian community.

What is the Scope of your rule?

Can you share with us screen images showing your entire rule? And a screen image showing the error message?

Is this a new, created from scratch rule? Or based on a template? Or a copy of an existing rule?

All comments

Trudy P Claspill

Hello @Karsten Gutjahr

Welcome to the Atlassian community.

What is the Scope of your rule?

Can you share with us screen images showing your entire rule? And a screen image showing the error message?

Is this a new, created from scratch rule? Or based on a template? Or a copy of an existing rule?

Arkadiusz Wroblewski

Hello and welcome @Karsten Gutjahr

We will be happy to see Screenshots your Automation.

I try to Guess without this Screenshots, it's about Restrictions

edit-request-type-action-fails-in-automation-in-jira-service-management-cloud or or the request type does not belong to the issue type the rule is trying to update.

Karsten Gutjahr

I'm happy to be here! :-)

I rebuild the rule from scratch and now it works! It wasn't the issue type, but I don't know what it was.

Thank you very much!

Karsten Gutjahr

I'm happy to be here! :-)

I copied an existing rule, but you nudged me to build it from scratch. And now it works! Thank you very much!

Arkadiusz Wroblewski

You are welcome.

Welcome!

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