Can't find the admin of my JIRA

Question

Hello,

I am reaching out regarding our Jira instance: https://macartevacances.atlassian.net.

We are currently trying to regain administrative access to our workspace. Our company currently has 15 employees, but we noticed there are 38 active users on the account.

After checking with our current team, no one seems to have administrator privileges.
Could you please provide the email address of the current Site Administrator?
If the administrator is a former employee, I can temporarily reactivate their corporate email address to reset the password and transfer the admin rights to a current team member.

Thank you for your help.

Best regards,

maxence.bouret@macartevacances.fr

Shalini Pradhan · Answer

Hello @maxence_bouret ,

Good day! Welcome to Atlassian Community :)

This is a public community forum and hence internal information such as admin details cant be shared in this forum. Please create a support ticket here: https://support.atlassian.com/contact and our engineers will share you the required information.

Thank you

Enric Font_9rmi2h · Answer

Dear @maxence_bouret

If you’ve lost administrative access to your Atlassian organization, the recommended solution is to contact the Billing, Licensing, and Purchasing (BLP) support team by filling out the form here:https://www.atlassian.com/company/contact/purchasing-licensing#/

This is the correct path when no one in your company has admin access (Organization Admin, Site Admin, or Product Admin), or if you are on a Free plan and cannot open a support ticket through the standard portal.

The BLP team can:

Help identify current administrators

Assist in regaining access to your organization and subscriptions

Contact existing billing or technical contacts on record

Escalate internally to other Atlassian teams if needed

Once you submit the form, they will reach out to you directly.