Join us for an essential webinar where we tackle the core dilemma in modern ITSM: how to leverage AI for scale without sacrificing the critical human connection customers still demand. Over-automation leads to "automation fatigue," frustrating users who feel trapped in rigid workflows.
In this session, you will learn:
- How to design a Hybrid Service Model, categorizing requests as “AI-First” for efficiency and “Human-First” for complexity and premium experiences.
- Strategies to empower your modern agents using tools like Issue Templates Agent and Feature Bundle to drive consistency and transparency.
- Real-world approaches for optimizing Jira Service Management to scale with AI while delivering exceptional human-centric service.
The presentation will be led by Michael Roberts and Carlos Almeida from SPK and Associates, and Kate Pawlak from Appsvio.
Event Details
- Date: Tuesday, April 14, 2026 10AM PT
- Registration: Click Here
Hope to see you on Tuesday!
