Issue Summary* Problem: Confluence Databases are incorrectly displaying an "offline" error message: "Looks like you’re offline. We’ll sync any offline changes when you’re back." * Scope: This is affecting all users across the entire site. * Impact: While data appears to mostly save, the persistent UI error is causing confusion and disrupting workflow for the whole organization. Troubleshooting Performed* Verified that the internet connection is active and stable. * Confirmed the issue persists after refreshing the page. * Confirmed the issue persists in Incognito/Private browsing mode and after clearing browser cache/cookies. Technical References • Related Bug: This behaviour matches https://jira.atlassian.com/browse/CONFCLOUD-79864 • Requested Action: Since the issue is organization-wide, please advise if a manual backend database re-sync for our instance to realign the cloud schema can help to solve "offline" issue OR you might have any other workarounds. Kindly ask your support so that we can continue using Confluence Database functionality. Thank you, Maryna

Hi All, I am happy to confirm that the bug (CONFCLOUD-79864) was fixed and Confluence Databases are working perfectly on our side again. THANK YOU once again for the excellent support! @Tomislav Tobijas @Anastasiia Dimnych (fyi @Paula Magowan ) Kind regards, Maryna

Hi @Paula Magowan The ticket investigation has just comes to the end The conclusion is that Confluence Database performance issues are appearing in case of large databases and its interconnections (we have about 4-5 Confluence databases with 1000+ rows each and 10+columns) The Confluence support team advised that this issue planned to be addressed in July - September 2026 (planned. not committed). And it could be tracked under the public bug CONFCLOUD-79864. To increase the chances for committed fix, we need anyone affected need to vote/leave a comment under this bug (CONFCLOUD-79864), as such 'customer voice' impacts priorities. Kind regards, Maryna

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Confluence Databases are incorrectly displaying an "offline" error message

Maryna Khomenko

Issue Summary

Problem: Confluence Databases are incorrectly displaying an "offline" error message: "Looks like you’re offline. We’ll sync any offline changes when you’re back."
Scope: This is affecting all users across the entire site.
Impact: While data appears to mostly save, the persistent UI error is causing confusion and disrupting workflow for the whole organization.

Troubleshooting Performed

Verified that the internet connection is active and stable.
Confirmed the issue persists after refreshing the page.
Confirmed the issue persists in Incognito/Private browsing mode and after clearing browser cache/cookies.

Technical References
• Related Bug: This behaviour matches https://jira.atlassian.com/browse/CONFCLOUD-79864
• Requested Action: Since the issue is organization-wide, please advise if a manual backend database re-sync for our instance to realign the cloud schema can help to solve "offline" issue OR you might have any other workarounds.

Kindly ask your support so that we can continue using Confluence Database functionality.

Thank you,
Maryna

Accepted answers

All comments

Arkadiusz Wroblewski

Hello and welcome @Maryna Khomenko

You can try to reach out to Atlassian Support with a no-login option.

Other way you must wait till somebody Flag that for Atlassian.

If you can’t access your account to open a ticket, use this no‑login path:
Visit our support page: https://www.atlassian.com/company/contact
Select “Pricing, billing and licensing.”
Continue without logging in.
Enter your email.
In “How can we help you,” select “Other.”
Skip the URL fields if they don’t apply.
Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

Tomislav Tobijas

Hey @Maryna Khomenko ,

Does the message display continuously, or does it appear only occasionally? I've noticed a slight delay, and this message pops up when I switch tabs or windows and navigate back to the database. Although it usually goes away.

Anyway, if it still seems to be an issue (for all users on your site), I could request assistance from the forum support team to check it out.

Cheers,
Tobi

Maryna Khomenko_9e32hm

Hi @Arkadiusz Wroblewski , thank you for the helpful note
Unfortunately does not work Screenshot 2026-04-08 094932.png

Arkadiusz Wroblewski

@Tomislav Tobijas

That´s definitely Bug, but for me more a Visual Bug than Function Bug.

Maryna Khomenko_9e32hm

Hi @Tomislav Tobijas
Thanks for your comment
This 'offline' message appears like every 1-2 minutes and make the database frozen from editing for some seconds, it makes our work challenging
We are using databases for Data Mapping documentation (data models are appx 1K fields), and usually it contains 1-4 connections (entry links or backlinks) with other databases and Jira tickets details.
All of this should be still bearable for classic Database functionality, but with our experience we might have to consider alternative tools.
If you know how to involve forum support team to check this 'offline' issue, it would be helpful.

Cheers,
Maryna

Tomislav Tobijas

Thanks for the additional info @Maryna Khomenko !

I've reached out to forum support and someone should get back to you here within 1 or 2 business days.

Anastasiia Dimnych

Hi @Maryna Khomenko,

There is an active incident impacting JSM https://status.atlassian.com/, that's why you may face this error. I am looking into the issue you reported initially and will get back to you soon.

Best,

Anastasiia

Maryna Khomenko_9e32hm

@Anastasiia Dimnych many thanks, will be waiting.
So nice to see your prompt reaction

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