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JIRA Gobal Automation logic

Arthur Smith

Hi folks

I am very new to Jira and would like some help please.

Fundamentally, we are sending TeamDynamix incident data to Jira via a webhook.

I have it all working except some of the Jira Global Automation rule logic.

If this is the raw JSON being seen by Jira:

{metadata={Type=Ticket, ID=855054, ChangeType=Created}, TaskPlanID=0, Notify=[{ItemRole=Requestor, Creator, Name=xxx, Initials=null, Value=xx, RefValue=0, ProfileImageFileName=null}], RequestorUid=46655c33-1046-ef11-991b-82dd6b0c97cb, LocationID=0, PriorityOrder=2.0, CreatedEmail=xxx, CompletedFullName=, LocationRoomName=, AppID=306, Classification=32, CreatedFullName=xxx, TaskProjectID=0, IsRichHtml=true, ModifiedFullName=xxx, ID=855054, ResolveByDate=0001-01-01T00:00:00, CreatedUid=46655c33-1046-ef11-991b-82dd6b0c97cb, ResponsibleEmail=, ReviewerUid=null, ResponsibleGroupName=, PlacedOnHoldDate=0001-01-01T00:00:00, IsConvertedToTask=false, TaskTitle=, StatusName=New, ServiceOfferingID=0, UrgencyID=0, TaskStartDate=0001-01-01T00:00:00, StatusClass=1, FormID=3654, ExpensesBudgetUsed=0.0, AccountName=Information & Digital Technology, Description=Other/Unknown Description, LocationRoomID=0, TaskPercentComplete=0, RespondedFullName=, CompletedUid=null, ModifiedDate=2026-04-06T17:43:10.663Z, Uri=api/306/tickets/855054, ArticleCategoryPathNames=, LocationName=, ResponsibleUid=null, TypeCategoryID=110, IsSlaViolated=false, ImpactName=, ServiceCategoryID=433, TypeCategoryName=Information & Digital Technology, AccountID=424, TaskID=0, ArticleAppID=0, SourceID=0, WorkflowID=0, EndDate=null, ReviewingGroupID=0, EstimatedMinutes=0, ServiceOfferingName=None, ReviewingGroupName=, TimeBudgetUsed=0.0, ParentID=0, TypeName=JIRA Incidents, ArticleSubject=, Attributes=[{ID=11286, Name=Work Type, Order=0, Description=, SectionID=0, SectionName=null, FieldType=dropdown, DataType=String, Choices=[{ID=22824, Name=Product Issue, IsActive=true, DateCreated=2026-03-09T14:08:04.32Z, DateModified=2026-03-09T14:08:04.32Z, Order=0}], IsRequired=false, IsUpdatable=true, Value=22824, ValueText=Product Issue, ChoicesText=Product Issue, AssociatedItemIDs=[0]}, {ID=11283, Name=Primary Product, Order=0, Description=Select a product from the dropdown., SectionID=0, SectionName=null, FieldType=dropdown, DataType=String, Choices=[{ID=22814, Name=CRM Hubspot, IsActive=true, DateCreated=2026-03-06T22:39:15.16Z, DateModified=2026-03-09T13:10:59.947Z, Order=0}, {ID=22818, Name=Data Enhancements, IsActive=true, DateCreated=2026-03-09T13:12:43.263Z, DateModified=2026-03-09T13:12:43.263Z, Order=0}, {ID=22817, Name=Domo, IsActive=true, DateCreated=2026-03-09T13:12:43.257Z, DateModified=2026-03-09T13:12:43.257Z, Order=0}, {ID=22819, Name=FranConnect, IsActive=true, DateCreated=2026-03-09T13:12:43.277Z, DateModified=2026-03-09T13:12:43.277Z, Order=0}, {ID=22820, Name=Klaviyo, IsActive=true, DateCreated=2026-03-09T13:12:43.287Z, DateModified=2026-03-09T13:12:43.287Z, Order=0}, {ID=22822, Name=Pebblepost, IsActive=true, DateCreated=2026-03-09T13:12:43.31Z, DateModified=2026-03-09T13:12:43.31Z, Order=0}, {ID=22821, Name=SMG, IsActive=true, DateCreated=2026-03-09T13:12:43.297Z, DateModified=2026-03-09T13:12:43.297Z, Order=0}, {ID=22815, Name=Wizard Beans Reports, IsActive=true, DateCreated=2026-03-06T22:39:15.167Z, DateModified=2026-03-09T13:10:45.847Z, Order=0}, {ID=22816, Name=Zenoti POS, IsActive=true, DateCreated=2026-03-09T13:12:43.247Z, DateModified=2026-03-09T13:12:43.247Z, Order=0}, {ID=22823, Name=Other/Unknown, IsActive=true, DateCreated=2026-03-09T13:12:43.323Z, DateModified=2026-03-09T13:12:43.323Z, Order=1}], IsRequired=false, IsUpdatable=true, Value=22823, ValueText=Other/Unknown, ChoicesText=Other/Unknown, AssociatedItemIDs=[0]}, {ID=11285, Name=Business Problem, Order=0, Description=, SectionID=0, SectionName=null, FieldType=textarea, DataType=String, Choices=[], IsRequired=false, IsUpdatable=true, Value=Other/Unknown Business Problem, ValueText=Other/Unknown Business Problem, ChoicesText=, AssociatedItemIDs=[0]}, {ID=11287, Name=Labels, Order=0, Description=, SectionID=0, SectionName=null, FieldType=multiselect, DataType=String, Choices=[{ID=22825, Name=Enhancements, IsActive=true, DateCreated=2026-03-09T14:20:20.033Z, DateModified=2026-03-09T14:20:20.033Z, Order=0}, {ID=22826, Name=Franchisee, IsActive=true, DateCreated=2026-03-09T14:20:20.043Z, DateModified=2026-03-09T14:20:20.043Z, Order=1}, {ID=22827, Name=Pilot, IsActive=true, DateCreated=2026-03-09T14:20:20.057Z, DateModified=2026-03-09T14:20:20.057Z, Order=2}, {ID=22828, Name=Quick Win, IsActive=true, DateCreated=2026-03-09T14:20:20.07Z, DateModified=2026-03-09T14:20:20.07Z, Order=3}, {ID=22829, Name=Reports, IsActive=true, DateCreated=2026-03-09T14:20:20.083Z, DateModified=2026-03-09T14:20:20.083Z, Order=4}, {ID=22830, Name=Strategic Priority, IsActive=true, DateCreated=2026-03-09T14:20:20.1Z, DateModified=2026-03-09T14:20:20.1Z, Order=5}, {ID=22831, Name=Zenoti, IsActive=true, DateCreated=2026-03-09T14:20:20.113Z, DateModified=2026-03-09T14:20:20.113Z, Order=6}], IsRequired=false, IsUpdatable=true, Value=22830, ValueText=Strategic Priority, ChoicesText=Strategic Priority, AssociatedItemIDs=[0]}], IsOnHold=false, Re...

I just need to be able to associate the ValueText value with the corresponding NAME=field.

So my log should look like this:

Primary Product (I’ll enter this name manually) = Other/Unknown

Business Problem (I’ll enter this name manually) = Other/Unknown Business Problem

Labels (I’ll enter this name manually) = Strategic Priority.

My logic for Labels is Labels = webhookData.Labels.ChoicesText

Accepted answers

Bill Sheboy

Hi @Arthur Smith

Posting the JSON for a rule is often not helpful for questions because: it can get truncated; does not match the spaces, types, etc. in other's sites, etc.

Instead, please post the following for context:

what problem is your rule trying to solve; that is, "why do this?"
an image of your complete rule in one single image for continuity
images of any relevant trigger, actions, conditions, and branches (with info obscured for any privacy concerns)
an image of the audit log details showing the rule execution
explain what is not working as expected, and why you believe that to be the case

Thanks!

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Arthur Smith

Posting the JSON for a rule is often not helpful for questions because: it can get truncated; does not match the spaces, types, etc. in other's sites, etc.

Instead, please post the following for context:

what problem is your rule trying to solve; that is, "why do this?"
an image of your complete rule in one single image for continuity
images of any relevant trigger, actions, conditions, and branches (with info obscured for any privacy concerns)
an image of the audit log details showing the rule execution
explain what is not working as expected, and why you believe that to be the case

Thanks!

Kind regards,
Bill

Arthur Smith

Hi Bill

Thanks for the clarification.

If you wouldn't mind, please send an email to me and I'll sent you all my info.

Appreciate your help!

[Personal information removed as it is against community guidelines ]

Bill Sheboy

@Arthur Smith , this is a public, volunteer community forum where people collaborate to ask questions, learn from one another, etc. Thus it will help others if you post your rule information here for the community to help.

If you are instead looking for one-on-one, dedicated support, please either:

contact your peer Product Admins to help
contact Atlassian Support directly at https://support.atlassian.com/contact#/

Arthur Smith

This is what the logic and JSON looks like.

Just need the value attributes for Primary Product, Business Problem and Labels.

What it looks like.png

This is the code so far. All those in green work. Just need the value attributes for Primary Product, Business Problem and Labels.

Code so far.png

Appreciate any help!!

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