Unable to submit support request ("Something went wrong" error)

Question

Hello,

I am currently unable to submit a support request via Jira support.

When I try to submit a request, the following error message appears:
Something went wrong, please try submitting your request again

■Context:

* There is an issue with CSV export in another Jira site
* I am trying to submit a support request from this site/account

■What I have tried:

* Changing date/time
* Using different user accounts
* Using different browsers and devices

The issue persists in all cases.

■Additional information:

* Atlassian Guard was recently implemented
* Domain verification has been configured

■Questions:

* Has anyone experienced a similar issue?
* Could Atlassian Guard or domain verification be related?
* Are there any known workarounds?

Marc -Devoteam- · Answer

Hi @nagata shumpei

Do you have these permissions on the site you are working with and on the site where you want to do the export, do you have the right permisisons?

As it seems the context is with 2 sites?

nagata shumpei · Answer

Hello @Marc -Devoteam-

Thanks for your suggestion.

I have org-admin permissions and app admin permissions for Jira.

Are there any other areas I should check?

Marc -Devoteam- · Answer

Hi @nagata shumpei

It seems like there are permission related issues on your instance.

Is your user still in the service Desk Team role, do you still have an agent role (see user administration).

Or check with your Org admin on product permissions for users of the claimed domain.