Images are breaking comment saves

Question

Jira is often not handling images, of the same size and type previously allowed.  Now to save a comment, QA, developers, and Architects have to jump through hoops.

If you go back to how Jira worked about December 2025, this was not a problem.

Please fix this issue as a top priority, image uploads in comments is critical for bug tracking software, which is what we use Jira for.  If it becomes too painful to upload images, JIRA is not a viable option anymore.

Jeff Conrad · Answer

Save button is there.  Add image to comment. Ex. screenshot of oracle SQL developer results using snipping tool.

Either saved to file, or copy/paste, get this error when saving comment:

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Comment could not be updated

There was a connection problem and your comment was not successfully updated. Check your network before trying to update or add another comment.

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Trudy P Claspill · Answer

Is the Save button disabled? Do you get an error message?

How is the image being added? Is it being pasted? Is it being uploaded?

Have you reported the problem to your Jira Admins? Have they reported the problem to Atlassian Technical Support?

Jeff Conrad · Answer

We are using jira cloud.  Simply adding screenshot capture images to comments is causing inability to save a lot of the time now, seemingly more frequent than last year, never encountered this issue, took it as expectation that simple screenshot adds to comments are no issue.