I am seeing duplicate customer accounts with different issues maped

Mark_2u1yfk

We recently configured a new JSM instance and migrated several tickets from Salesforce. However, we are now seeing duplicate user accounts, where the same users appear twice with different sets of tickets one associated with tickets and the other listed as customers.

Himanshu Tiwary_go407r

Hi @Mark 

I had the same problem too, and in my situation, it was due to the fact that the users were created using two different methods, namely, the first method involved creating the users as portal-only accounts during the issue import process, while the second method entailed creating them as Atlassian accounts using invites/imports.

The solution for me was to migrate the portal-only accounts into the corresponding Atlassian accounts manually. To do this, I reviewed the portal-only users on the Portal-only Customers Management page and compared them with the list of duplicates that I had compiled previously by raising a ticket requesting that the users be migrated from atlassian