Jira CSM Automation

Ha_Nguyen CS _Anna_

I created the automation with those orders:

1. Re-fetch work item

2. Else-if: if email domain LinkedIn.com -> edit Source: Linkedin

2. Else-if: if summary/subject contains referred or referral or reference -> edit Source: Referral

4. Else-if: subject contains ''website'' -> edit Source: website

5. Else → Source = Email

But the automation failed at step 2. It could not recognize the keywords. Here is my automation setup for step 2.

Please help to check this

Thank you

Dexter de Vera

Hi @Ha_Nguyen CS _Anna_ ,

 

Your Screenshot is base on Step 3 (incorrect counting ).

Tried to use Work item fields condition instead of {{smart values}} condition to make it simplier.

Field: Summary

Condition: contains

Value: referred (example)

Just dont tick the Match case (To allow all cases). 

 

 

Hope it helps.

Thank you!