All was working correctly until changed the Jira URL... * Using BigPicture Enterprise version 5.4.0 & Jira Cloud * After changing the URL, can no longer access as admin and whenever go to BP gantt, a data corrupt message is displayed for every project's gantt * Have checked jira global permissions has atlassian-addons-admin added for almost all items. * Have reverted back to the original Jira URL but it did not solve the issue. * It appears that BP now is not seeing the Jira project spaces * Don't have access to the Admin for BigPicture now to clear cache * Don't want to uninstall/re-install BP since not confident it won't affect existing project data and lose BigPicture programs/schedules * Have logged a ticket with both Atlassian and Appfire support but no resolution yet so adding here in case someone else has run into and hopefully resolved this issue Has anyone else run into this issue and have a resolution? Thanks

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BigPicture - After changing Jira URL, BigPicture Gantts display a data corrupt error

Scott Hassell

All was working correctly until changed the Jira URL...

Using BigPicture Enterprise version 5.4.0 & Jira Cloud
After changing the URL, can no longer access as admin and whenever go to BP gantt, a data corrupt message is displayed for every project's gantt
Have checked jira global permissions has atlassian-addons-admin added for almost all items.
Have reverted back to the original Jira URL but it did not solve the issue.
It appears that BP now is not seeing the Jira project spaces
Don't have access to the Admin for BigPicture now to clear cache
Don't want to uninstall/re-install BP since not confident it won't affect existing project data and lose BigPicture programs/schedules
Have logged a ticket with both Atlassian and Appfire support but no resolution yet so adding here in case someone else has run into and hopefully resolved this issue

Has anyone else run into this issue and have a resolution?

Thanks Screenshot 2026-04-02 085002 9a.png

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Tinker Fadoua

Hi @Scott Hassell

Did you create a ticket with Appfire?

Scott Hassell

Yes

Scott Hassell

@Anna-BigPicture , any ideas? I've also logged tickets with Atlassian support and Appfire. Atlassian support says I have all the right admin priv on the Jira side and think tne issue may be corrupted within the plugin’s permissions management. I can't get in admin on the jira side to manage the Big Pic app to clear the cache.

Trudy P Claspill

Making a note that this post was duplicated here:

https://community.atlassian.com/forums/Jira-questions/After-changing-Jira-URL-BigPicture-Enterprise-schedules-have/qaq-p/3216044

Scott Hassell

Would like to keep this one.

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