nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

App offline This Assets is currently unavailable. Contact us at support.atlassian.com for help.

Aleyna Aydın

Hi,

We lost access the our spaces this morning and we can see on Jira Apps that assests says app offline This Assets is currently unavailable. Contact us at support.atlassian.com for help.

Since we are on a free plan we can't create a support ticket, we tried reactivating it but didn't work.

How can we urgently activate our assests so we can continue working.

Accepted answers

All comments

Ugnius Aušra

Hello @Aleyna Aydın

Are you organization admin? If not, did you tried to contact with him?

Aleyna Aydın

Hi @Ugnius Aušra

Thanks for your speedy reply.

I am the organization admin, that was my first thinking maybe I don't have permission's but I can see under my username that says organization admin.

Ugnius Aušra

Okay, good.

So Assets is not included in JSM free plan.

In 2025 assets was available only on Premium JSM plan.

As in 2026, there was update, that Assets is being added to Standard plans.

But free plans, do not received this function.

Marc -Devoteam-

Hi @Aleyna Aydın

As you mention you are the org admin.

When was the last time this "Free" instance was accessed and not via API integrations, but a user has actively logged on?

Has this bean quite some tine, then you should have received mail from Atlassian mentioning this and waring you about the suspension of your subscription.

You could raise a request here; Billing and Purchanse

Aleyna Aydın

Hi,

We lost access to our spaces earlier today.

We noticed that one of the assets was deactivated on 17th March, and initially thought this might be related. However, we are no longer certain this is the cause.

We have checked both the trash and archived sections, and there are no deleted or archived spaces/projects visible.

Marc -Devoteam-

Hi @Aleyna Aydın

Assets in SM is only available on a paid plan, so if you trailed JSM on Standard or Premium and started using assets, but switched back to a Free plan for JSM , Assets access will be revoked, as Free plans don't have Assets access.

So if you want ot use Asets, you need to start using a paid plan.

Aleyna Aydın

Hi @Marc -Devoteam-

Thanks for your reply. I was able to create a ticket via the link you provided. Many thanks

Aleyna Aydın

Hi @Marc -Devoteam-

It’s not that we need to use this feature; we are trying to understand why we have lost access to our spaces and restore access as soon as possible. We initially thought this might be the cause of the issue, but we are no longer certain.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud