Delay in user mention drop down list

Question

Recently we are having a delay in user mention drop down list. Is anyone else having this problem? It seems like is resolves itself eventually, but I have received a large amount of "user requests" because individuals think they are typing the name and it will show in the list and populate but it doesn't. HELP

Karan Sachdev · Answer

Hey @Jessica Murry

Good day!

Since multiple users have reported this, it could be related to slowness across your site.

I'd suggest you create a support ticket and engage the Atlassian support team for assistance here.

Thanks!

John Funk · Answer

Hi Jessica - Welcome to the Atlassian Community!

Have you tried a different browser? Or using Incognito or Private window mode?

Marc -Devoteam- · Answer

HI @Jessica Murry

Welcome to the community.

I have not seen or heard this, also Atlassian Status page shows no current issues.

So it might be an instance related issue, my advice is to submit a support request at Atlassian.

Atlassian Support