Automation between Jira Cloud and Gitlab – Help Needed

Viktoriya Kazunka

Hello! I am a Jira Cloud administrator. We have received a request to set up automations involving Gitlab. I don’t have access to Gitlab myself, but I can see that Gitlab is already integrated into the project where the automations are needed - specifically through the Development field.

I’ve never set up this type of integration before, and I haven’t been able to find any information online.

What is needed:

1. When a merge request (MR) in Gitlab receives two approvals, the corresponding issue in Jira should automatically transition from Status A to Status B.

2. When an MR is merged in Gitlab, the Jira issue should automatically transition from Status A to Status B.

3. When a comment is added to an MR in Gitlab, a Flag should be automatically added to the Jira issue.

Is this possible to achieve? If so, could you please help me with step-by-step automation setup and explain how it works? I would greatly appreciate it!

Mikael Sandberg

Currently you cannot trigger automations with Gitlab actions unless you are using an incoming webhook and you are calling it from an automation in Gitlab. The status change can be triggered by a workflow trigger, have a look at Configure workflow triggers.