What automation actions do you use the most in Jira Cloud?

Question

I'm trying to get more out of Jira automations and looking for inspiration. I've only been using basic stuff like auto-assigning issues and sending notifications.

What actions have you found most useful in your day-to-day? Any hidden gems worth knowing about?

John Funk · Answer

Hi Hannah,

In addition to the things you mention, I use it for calculating values for fields (like summing up the numbers in multiple fields into a single field), getting lists of work items (using lookup values), auto transitioning work items based on certain criteria, etc.

Arkadiusz Wroblewski · Answer

Hello @Hannah

Golden rule: use automation for anything that would be painful to maintain manually or that involves repetitive tasks.

We wouldn´t have time to explain how many things you can Automatise.

Mikael Sandberg · Answer

I have used automation for a lot of different scenarios, for example for promotion and relocation approvals, assigning tickets to specific teams, onboarding and off-boarding, getting data about the user from Okta, assign tickets based on on-call schedule in Operations just to mention a few.