Why does an image only appear for me an not others when added to email automation?

Rodriguez_ Amanda Marie _FSB_

I am using the following logic when I add an image to an HTML content formatted email automation: <img src="C:\Users\---\Downloads\fpmsdelayed.png"/>

Note: I replaced my drive with "---" in the code.

When I trigger the automation, I receive the email with the image. None of my other recipients see it. If I forward the email, again my recipients do not see the image.  I've tried a public accessible image such as the google logo. It didn't work. I've also tried saving an image within JWM and other company storage locations such as Box. Nothing works.

I need the ability to add an image that my emails where any recipient will be able to view it. Can someone please help me determine if this is a known issue, if there's a workaround, or if there is some type of business limitation? 

Arkadiusz Wroblewski

Hello @Rodriguez_ Amanda Marie _FSB_ 

@Artem Taranenko  is right on the main point here: C:\Users\... is a local file path, so only your machine can resolve it. That is why you can see the image, but nobody else can. In Jira Cloud automation, the email content supports images, but they need to come from a publicly hosted URL, not from your local drive. Atlassian documents this for customized emails and also for notification templates.

Change the look and feel of customer notifications | Jira Service Management Cloud | Atlassian Support

If you need something that always works for all recipients, I would either host the image on a truly public URL or attach the file instead of linking it inline.

One more small thing. Even with a valid public image URL, some mail clients still block external images by default until the recipient allows them.