Hello, We are currently trying to switch to the free plan, which requires removing some members from the workspace. However, the administrator account created in Confluence is currently deactivated, so we are unable to manage users and change the plan. * Administrator account information: https://shinsegae-descente2024.atlassian.net * Account ID (Email): dorydory777.business@gmail.com Since we cannot access the administrator account, we are unable to remove members or manage billing. There should be no further charges, and we need to resolve this issue as soon as possible. Please reactivate the Confluence administrator account so that we can proceed with member management and plan changes. If any additional information is required, please let us know. Thank you.

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Request to Reactivate Confluence Admin Account

조형진

Hello,

We are currently trying to switch to the free plan, which requires removing some members from the workspace. However, the administrator account created in Confluence is currently deactivated, so we are unable to manage users and change the plan.

Administrator account information: https://shinsegae-descente2024.atlassian.net
Account ID (Email): dorydory777.business@gmail.com

Since we cannot access the administrator account, we are unable to remove members or manage billing. There should be no further charges, and we need to resolve this issue as soon as possible.

Please reactivate the Confluence administrator account so that we can proceed with member management and plan changes.

If any additional information is required, please let us know.

Thank you.

Accepted answers

Anastasiia Dimnych

Hi @조형진,

I checked internally with the customer advocates team and they requested you to create a ticket through our Contact page , and selecting the "Account Login and Email Issues" field, so that the tech team can restore access to your existing Admin account. Unfortunately, they are unable to make any changes without a formal request from you as they will need to validate some details directly with you.

Best,

Anastasiia

All comments

Akash Singh_vujl0e

@조형진 Unfortunately, we (Atlassian Community) are unable to reactivate the administrator account from our end. This will need to be handled directly by Atlassian Support, as they are the only team that can assist with recovering or reactivating a deactivated site administrator account and help with billing or plan changes.

I have already raised this question with Atlassian Support on your behalf on this post; however, their response may take approximately 2–3 business days.

To expedite the process, you can also raise a support ticket directly through the Atlassian Support portal using https://support.atlassian.com/

Tomislav Tobijas

Hi @조형진 ,

On top of what Akash said, you can reach a support ticket related to licensing/reactivation here: Atlassian Support: Pricing, Billing & Licensing
This channel does not require a paid subscription or app admin rights, so you should be able to reach out to the official support team through here.

Cheers,
Tobi

Anastasiia Dimnych

Hi @조형진,

Best,

Anastasiia

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